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Member Services Representative - Chalfont, PA

Job Description

At Town Sports International, we re looking for people who excel at customer service to help us take care of our members.

We re currently hiring Membership Services Representatives for our Highpoint, PA location who will be responsible for handling inquiries from our members and help us deliver on our mission: Improving Lives through Exercise.

Key Responsibilities include:

  • Receive and address questions/ issues/ complaints from members via phone calls, emails and letters
  • Balance customer service skills with business logic to create the best solutions to resolve member issues
  • Meet goals for schedule adherence, Average Handle Time (AHT), Not Ready Time and Quality
  • Work with departments outside of the Call Center to effectively and efficiently resolve all customer inquiries, striving for 1st call/ contact resolution

Requirements

Strong candidates for the position will have:

  • 2+ years of customer service background, preferably in a call center
  • Excellent verbal and written communication skills
  • Skills/ abilities to identify the root cause of a customer s inquiry and find an adequate resolution
  • Experience using Microsoft Office products

Apply to join #1 fitness company in the northeast and you ll enjoy stability and career opportunities, recognition for your performance, plus a great base salary and other benefits including a free membership to our gyms.

Get in the game at TSI and come find your place on our team.



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