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Assistant Service Manager

As an Assistant Service Manager, you support the retail, service, and commercial teams under the direction of the Service Manager. You assist in driving sales across all lines of business and provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards. An individual in this position will be expected to perform additional related job responsibilities as needed and assigned.
Responsibilities

  • Driving sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions

  • Effectively operates the service department to achieve overall business performance objectives, including sales, productivity and profitability goals

  • Customer Service

  • Assisting the Service Manager in Hiring, training, motivating and coaching a dynamic and high-performing service selling and technical team

  • Supervising and managing the work load of all service department associates

  • Ensuring the service department operates under safe conditions according to established policies and procedures and in compliance with federal, state, county and municipal regulations

  • Oversees the operation of the service department and a staff of 10-20 associates


Benefits include:

  • Medical, dental and vision coverage

  • 401(k) savings plan with company match

  • Short and long-term disability and life insurance coverage

  • Paid Time Off (PTO)

  • Discounts with Dell, Ford, AT&T and more

  • Tuition reimbursement program

  • Pre-paid ASE certifications

  • Associate discount on most Pep Boys merchandise and services


Pep Boys is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, disability, status as a protected veteran, sexual orientation, gender identity and/or any other basis prohibited by law.
Qualifications

  • Passion for taking care of customers

  • Strong people management and leadership skills

  • Excellent verbal and written communication skills

  • A comprehensive understanding of the automotive aftermarket

  • Strong understanding of vehicle repairs and maintenance

  • Strong organization and time management skills

  • A current, valid driver?s license issued in the state of residence

  • Successful completion of Background and Drug tests


Education and Experience

  • High school diploma or equivalent is required

  • Minimum one year related experience in the automotive service environment required



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