Patient Service Rep - Chalfont/Highpoint

Req ID:¬ 23463

Shift: Any

Employment Status:¬ AP - Active - Regular - Part Time¬ 

Job Summary

The Patient Service Rep is responsible for greeting patents and families, collecting¬  & entering demographic and insurance information, collecting payments associated with services rendered and reconciliation of daily services.¬  In addition, other duties necessary to facilitate efficient and timely services to patients and their families, such as scheduling appointments, answering phones, and obtaining appropriate insurance referrals and authorizations as needed per insurance guidelines. Responsibilities may include working with medical records, following HIPPA guidelines.¬ 

Job Responsibilities

  1. Responsible for promptly and positively greeting patients and families, while assuring an efficient check in process and telephone encounters ;all according to pre-established practice guidelines.

  2. Verifying accurately entering essential patient information into the hospital registration and scheduling system with a 90% accuracy.

  3. Reconciliation of daily services to include collection and processing of payments received, schedule follow up appointments, & enter diagnosis codes according to pre-established practice guidelines.

  4. Other areas of responsibility may include answering telephones, daily maintenance voicemail retrieval and accurate message transcription and follow through, distribution of mail, and clerical duties as assigned.

  5. Daily maintenance of patient records and provider schedules while following HIPPA guidelines

Job Responsibilities (Continued)

Job Responsibilities (Continued)

Required Licenses, Certifications, Registrations


Required Education and Experience

  • High school diploma or equivalent

  • Previous customer service background

Preferred Education, Experience & Cert/Lic

  • 1 to 3 years related healthcare, registration, physician billing, medical records and/or medical office experience

Additional Technical Requirements

  • Practical knowledge of computers¬ 

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.¬  Please contact our hiring official with any referrals or questions.

CHOP Careers Contact¬ 

Talent Acquisition

2716 South Street, 6th Floor

Philadelphia, PA 19146¬ 

Phone: 866-820-9288¬ 




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